The employee's signature does not signify agreement with the statements in the documentation. Documentation mitigates risks and reduces the chance of malpractice. While one may argue that this is a rehashing of a productive group conversation, what many who are not as familiar with management roles may forget is that important people who have some say in the progression of the project may not have been part of these group collaborative conversations. All legalities aside, good employers want to create a work environment that is fair, consistent, and supportive of employee goals and career plans. Most technical issues have error codes that can help with troubleshooting but data errors sometimes need additional clues as to why something may not be working properly. While we can all appreciate an expedited process, it is not a system that can support long-term complex client projects. Documentation may be formal and retai… This doesn't need to be the case if we throw out what we think documentation means and seek to find more meaningful ways to integrate the process of documentation. In a legal proceeding, documentation about an employee's past performance is often critical to the outcome the employer experiences from the event. We know that writing is a helpful tool for memory, we have learned that lists help keep us organized, we have even seen studies that suggest the act of writing something down ensures it has a higher likelihood of succeeding. This tendency to assume documentation is a waste of time greatly devalues the importance of clarifying important issues and goals in writing. Remember, you need to create documentation as close to when the incident occurs as possible so that records are timely, detailed, and accurate. Documentation is also the written record of the statements of the accused, the accuser, and witnesses to hostile workplace events that involve employee misconduct such as sexual harassment. An FAQ document can speed resolution for data issues that come up over and over with previously identified solutions or workarounds. The documentation also describes the actions that were taken in notable instances such as providing formal employee recognition or taking disciplinary action. … Tracking these results following the launch of a project helps us analyze how successful our project was, determine what next steps will be, and understand how valuable our efforts were. I live in the land of client services, where every project involves a new set of stakeholders, participants, audience types, and overall business objectives. Documentation can help increase future share price, by making it easier to understand the processes of a company and determine its value. How to Handle an Employee Sexual Harassment Complaint, Essential Elements of an Employee Personnel File, Progressive Discipline in the Workplace and How It Works, Use These Samples to Write a Formal Employee Reprimand Letter, How You Issue a Verbal Warning to a Poorly Performing Employee, Creating a Job Plan Using a Sample Template Is Easy, 10 Tips Help You Know When It's Time to Quit Your HR Employment, See the Form to Use to Issue a Disciplinary Warning to an Employee, Personnel Files Overview and a Sample Personnel File Policy, How to Know and What to Do If an Employment Termination Looms, An Example of Illegal Managerial Retaliation at Work, How to Identify Important Personal and Business Goals. One of the very first steps in any project should be to clearly define what the success metrics are for the project. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. The manager responded: What help had you needed? How to document these was discussed earlier in detail. We will never spam or share your address. One of our documents is the Creative Brief. When it comes to IT documentation, not all platforms are created equal. Documentation communicates the quality of clinical care that providers are delivering to patients and serves as a means to facilitate the continuum of care, from EM to HM and beyond. Think of employment documentation as your history of an employee's relationship with your organization—for good and for ill. Reduces risk management exposure. Ain’t nobody got time for that. This post explores the importance of documentation in the interactive strategy and web design world that Fastspot works within. Why is proper medical documentation important? April 12: Mark called in sick and missed eight hours of work. Business process documentation is complex and critical to your operation. Make sure you also look at the best tips to retrieving your medical records. Great communication is and will always be at the heart of any business. This is why we find sketchbooks so helpful in our general workflow, and why we give them out during client kick-off meetings and during research phases. They want to understand how to use your API effectively, which is where API documentation comes into the picture. The list of keywords is short and to the point. Want to Know the Best Practices for Employee Personnel Files? Please seek legal assistance, or assistance from State, Federal, or International governmental resources, to make certain your legal interpretation and decisions are correct for your location. This article also addresses how documentation could come in handy if any questions arise later in the semester. Mark Geremia. In previous blog posts, we’ve written a lot about the courses available in Deque University, but did you know Deque U is also the home of our product documentation?? The Importance of Documentation in Human Resources, What You Should (and Shouldn't) Place in an Employee Personnel File, Know How, Why, and When to Document Employee Performance. Why (Good) Documentation Is So Important October 06, 2014, written by Daniel L. W. Ha... Let’s imagine you’re watching a re-run of Law and Order , and you’re following along with how the investigation and proceedings take place. Join our mailing list to receive periodic updates from the team at Fastspot. Yet no one here would argue on the pointlessness of our documentation. In addition to business rules, a help document, FAQs, or user guidecan help highlight the main points of an application for a developer who needs context for the application they are support… GMPTraining.com 9,373 views. Makes too many commitments with limited hours to fulfill them. I place a tremendous amount of value on someone's appreciation for and ability to conduct strategic thinking. Many of us were told by parents to write down pro and con lists before making big decisions. Sign in to leave your comment. What is making you so busy that you didn’t have time to follow through on your commitment? It’s never been more important for healthcare providers to focus on accurate clinical documentation. In Case of Audit. In healthcare, usage, need and importance of code documentation and coding have increased significantly in the past decades. This article addresses the importance of documentation, why teachers should document, and what teachers should document. Posting documentation is important for employees to understand their rights and obligations to maintain a safe workplace. Inexperienced project managers often struggle to understand, why is documentation important? Clinical documentation and coding are similar, as they are the supporting foundations in healthcare and can also be considered as fundamental. We know that writing is a helpful tool for memory, we have learned that lists help keep us organized, we have even seen studies that suggest the act of writing something down ensures it has a higher likelihood of succeeding. Reviewing documentation can shed light on the processes your team uses, and potentially help you see places where those processes could be streamlined. Good documentation is also about sharing information with organisations, agencies and healthcare professionals involved when there are safeguarding adults concerns. We are advocating for using patient documentation for preparing medical records. No employee should be singled out because of performance for documenting. Without documentation, making a case for any of these actions is difficult, and potentially risky for the employer. Documentation sets expectations, provides clarity, and creates safety nets. Mark is usually late for work. It prevents an outlier from coming in mid-project and saying, "This should be more slick-looking" or "Why are all these colorful icons included?" Teachers must document failing grades and disruptive behavior so that teachers will be cleared of any wrongdoing in any questions arise. They reuse successful project plans, business cases, requirement sheets, and project status reports to help them focus on their core competency of managing the project rather than balancing the unmanageable paperwork. This information is for guidance, ideas, and assistance. Basecamp proposes that the act of documentation and creation of project artifacts is a symptom of a bottleneck in the value chain. Susan Heathfield is an HR and management consultant with an MS degree. Documentation can play a pivotal role in ensuring your business’ success. read It is crucial to use patient documentation to prepare medical records. Today I was reading a post on Basecamp's blog Signal vs. Some of the most important documentation we create for clients is where we restate recommendations or strategic goals. Great documentation just takes that communication and puts it in a manageable framework that everyone can access for success. Capturing detail and specificity helps those industries heavily reliant on documentation better manage compliance, reporting, and in the instance of law enforcement, bring criminals to justice. Putting forth a fair picture of the employee's performance without focusing purely on the negative happenings is the goal. Documentation is created by exposing a strategy that demonstrates the process by which a solution is being achieved, one that marries different variables from design through development and implementation. When will you make the draft document available for review? Policies, procedures, the employee handbook, and performance development plans are also forms of documentation that record expected employee behavior and workplace requirements to maintain an orderly, fair workplace in which employees know what is expected from them. The employer must avoid any potential accusations about the discriminatory treatment of employees. Without documentation, we often find ourselves in never-ending circles. Freeze ideas in the form of documents, diagrams, and requirements until they are ready to go later on in the process. This is another type of knowledge gained through time working on an application, but having these documented can speed up … Let’s do this. Who has not gotten back to you and what did you need from them? Documentation is the written and retained record of employment events. The main reason code goes undocumented is because of time. In this article, I’ll argue why documenting your code will lead to becoming a better developer, and will contribute to being a great team member. Why is documentation of prime importance in Project Management? Specifically in nursing, documentation helps to establish continuity of a patient’s care, justify clinical reimbursement, safeguard providers from malpractice, and foster communication amongst rotating providers. It is important that managers maintain this documentation on all of their reporting staff members. In this blog post, we will explore what it means to document your API, and why it’s important to have good API documentation. These records are made up of government and legally mandated elements, documents required by company policy and practice, documents suggested by best human resources practices, and formal and informal record keeping about employment events. This treating of one employee differently than the others could be construed as discrimination at a later date. Documentation about an employee’s performance will allow you to discipline, terminate, or fairly promote, reward, and recognize employees. It describes events as they occur, not based on the beholder's opinions and thoughts about the event. Just as the design process should seek to create something perfect and useful for the users and the client, so should the documentation. These may include procedures, work instructions, and computer software instructions to name a few, but for purposes of the human resources function, these are the common uses of documentation. Records are also the written statements of the accused, the accuser, and witnesses to hostile workplace events that involve employee misconduct such as sexual harassment or another serious transgression. We often can't see something clearly until it is clearly written out before us. April 1: Mark called in sick and missed eight hours of work. Employees are expected to sign this documentation to acknowledge they have received a copy, and have reviewed the contents in their entirety. Documents are often the foundations that survive the longest and inform the next iteration of thinking. Documentation can be used to prompt or remind staff or family members of specific actions. I suspect the issue is not with documentation, but with the types of documents being created for the purposes set in place. Let’s get over the basics once more and try to understand why technical documentation is very important. Project Documentation Uses. Why Are Good Documentation Practices So Important - Duration: 3:12. 2. writing something down ensures it has a higher likelihood of succeeding, Produce design ideas at the pace of development, or. It reminds, reinforces, clarifies, and limits the scope of the project. Documentation should be as important to a developer as all other facets of development. They’re analytical, precise, and are trying to solve important problems with your API. Business rules documentation can easily be supported with requirements documents if available. Documentation about employees, when necessary, is generally both positive and negative. Fastspot is a WBENC certified Women's Business Enterprise [WBE1700282] and is a certified MBE/DBE/SBE.We've also been named to the Inc. 5000 list of fastest-growing private companies for the past two years. The author implies the documentation process can slow down the creative process to the point where you either: I think this is an oversimplification of documentation, and when, where, and why it's important to a project. This is an in-depth article, so you might want to bookmark this page and reference it as you go through the phases outlined below. This document is formed after meetings and is based on collaborative discussions and fact-finding sessions and research. Why Is It Important? Have you seen documentation derail productivity or the creative process? Documentation can be the first set of deliverables within an agency process to become outdated, stale, or redundant—mainly because they are dismissed as unimportant or left to a lackluster team to plod through begrudgingly. 0 comments. Documentation, when done successfully, can keep forward momentum in place and keep the team focused. What do you think? Do you have a unique process for generating useful documentation? Kept aside from the employee personnel file, other paperwork such as the I-9 form (that verifies the employee's eligibility to work in the U.S.) is also maintained, as are medical records, FMLA records, and so forth. Documentation is especially important within the IT and network administration professions. I find myself interviewing designers and developers these days and spending as much time looking at their writing skills as I do their technical and design skills. Website redesign projects can have hefty price tags, and it's helpful to know if that money was well spent. One of the first and most important principles taught in Nursing School is this: “If you didn’t document it, you didn’t do it.” We often can't see something clearly until it is clearly written out before us. 3 Reasons Clinical Documentation is More Important Than Ever. Said she had been too busy and the people whose help she needed hadn’t gotten back with her. Accurate documentation has always been essential for quality patient care and reimbursements but, over the past decade, it has become more beneficial than ever before. Why is Process Documentation Important? Why documentation accuracy matters. Experienced project managers excel at making and following standard templates for their project documents. Having documentation not only promotes consistency in your processes, but it also sets a standard. Why is Documentation Important - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. Sure, documentation might have gotten a bad rap from all the poorly conceived ones that exist in the world, but that doesn't mean the process of documentation is faulty. As well as being useful for effective communication, good documentation helps all staff to understand the current care needs of a client. One part of this document is a list of keywords describing the tone and style of the design. Perhaps the problem with documentation is the tendency toward wasted words and ineffective thinking? She hardly ever does what she committed to do. TL;DR: Documentation is VERY important! However, this list is often referenced during the course of the project by the designers, the developers, and the client. You can't replace good old fashioned brainstorming, and the results of that kind of thinking must be successfully documented. Translating all these sources of information into a coherent narrative, is crucial. Documentation of critical incidents, whether positive or negative, is also recommended so that managers have a record of employee performance spanning a period of time. The following situations give you more examples of appropriate documentation. Documentation is the written and retained record of employment events, and plays a critical role in managing employee relationships with the company. Business rules documentation help new additions to the team adapt faster to the working habits of the company. Documentation of the employment relationship provides a written record that may be necessary to support such actions as employee promotion, employee pay raises, and disciplinary action—including employment termination. At Fastspot our "throughput" is anything but low, and our productivity is accomplished with a small team that prides itself on efficiency. The Importance of Patient Documentation and Medical Records. Important features of Hadoop - Duration: 6:28. Documentation adds an anxiety to a greenhorn project manager. Discuss why documentation is so important to the disciplinary process. Documents can be "living" data, intended to be evolving road maps that can empower a client team long after the vendor has left and the project deliverables have been handed over. Please note that the information provided, while authoritative, is not guaranteed for accuracy and legality. The documentation sets things in stone. Here’s what you need to know: Importance of Documentation Documentation may be formal and retained in the employee's personnel file. Even the mere act of writing something down gives it more legitimacy. We'd love to hear from you. The next section outlines instructions about how to document appropriately. Having standards in print and/or electronic form shows you have control over the work, and it conveys to others a sense of confidence, authority, and trust in your operations. Information sharing is very important for effective safeguarding, identification, assessment, and risk management. Mary did not produce a draft document as expected. We all know the best ideas will strike us in the shower or just waking up from sleep. It is factual, not judgmental. Documentation plays so and integral part in any practitioner’s process, it would wise to maximize the usefulness of documentation. It prevents vendors from talking a great game but playing "dumb" when it comes to the deliverables. The documentation acts as the training manual and covers the syllabus as well as provides notes to educate the resources. Among other things, documentation ensures: Recurring problems don’t require constant research and “re-solving” Consistency across your network (as everyone follows the same processes) From time to time, regulators may conduct a workplace audit for a snapshot of how an employer runs the business. Mary is unreliable. ... is extremely important. This post proposes that the act of documentation and creation of project artifacts is a symptom of a bottleneck in the value chain. Mark misses too much work. This documentation also includes permanent records such as the signed employment application, written employment references, application materials such as resumes and cover letters, and background checks. Documentation may also be informal as in a manager's record of his or her discussions with an employee over the course of a year. This will speed up a developer's learning curve significantly. Follow this advice to effectively and legally document policies, performance, and events in your workplace. Policies, procedures, the employee handbook, and performance development plans are also forms of documentation that record expected employee behavior and workplace requirements to maintain an orderly, fair workplace in which employees know what is expected from them. April 4: Mark arrived at work at 10 a.m., two hours late from his scheduled start time. If one of the keywords is "friendly," we have documentation (approved and signed off on by the client) which empowers us to make certain decisions and have them backed up. Noise called The Documentation Dilemma. It provides a sense of accountability, and it gives teams something to cross check against. Customers * Documentation is necessary to help your customers understand how to get started using your product. Documentation in nursing profession is relatively the most important tool to be used in maintaining the global standard of giving proper care to the patient, that can be passed on to the next generations of nurses all over the world. Getting the Most Out of Your Team. These samples provide an overview of what effective documentation looks like versus documentation that is written incorrectly. When documentation is a recording of a strategic and creative process focused on clearly outlining issues, goals, recommendations, and guidelines, and created in a way that empowers collaboration and revisions in the future, it is one of the most important phases of any project. Collaboration I also just have to say I find it ironic that someone at 37signals is talking about documentation being a waste of time when their most popular product, Basecamp (which we use and very much like), is essentially an application for better organizing and sharing documentation. Organizations can use the documentation they keep in other ways. The site is read by a world-wide audience and employment laws and regulations vary from state to state and country to country. These stakeholders often don't have time to sit through the nitty gritty of the conversions and brainstorming exercises, but they do need to see the final documentation. Carl and Michael needed to update Mary about their progress. Don't worry! We've all sat through great meetings only to see good ideas forgotten, see tasks fall to the wayside, and get stuck in those frustrating loops of "well ... we talked about this, so I assumed it was going to happen." This paper trail will also serve as reminders to new members of the team who come on board mid-project and need to catch up. This in turn promotes continuity of support and care. Maintaining these records allows the employer and employee to preserve a written history of the happenings and discussions that occurred around any specific event. Documented procedures indicate a clear goal to be achieved and the steps to achieve that goal. We want to capture ideas before they float away, and I encourage everyone at Fastspot to keep their notebooks with them day and night. Documenting your success metrics early on ensures you'll look to monitor the right things as the site is built, launched and sustained over the life span of the project. How do you keep clients with bad habits from forcing you to spend time on worthless documentation and instead generate productive documentation? April 6: Mark scheduled a doctor's appointment and then, stayed home to have a new furnace installed. As she is supposed to deliver multiple projects within constraints. These include comprehensive reference materials about our products, including user guides, quick reference guides, and automated rule information and remediation advice. Why is that? This environment is supported by the manager's professional documentation of employee performance—both laudatory behavior and actions in need of correction or improvement. NetVercity Recommended for you. If we don't document those ideas, 99% of them are lost forever. There have been some who have suggested that documentation is not important - The Documentation Dilemma. Often, teams must move strategic goals and recommendations up the pipeline for approval, sign-off, and budget allocations. It provides information on how the product works and why. An employee's record of documentation is a written account of his or her actions, discussions, performance coaching incidents, witnessed policy violations, disciplinary actions, positive contributions, reward and recognition, investigations, failure to accomplish requirements and goals, performance evaluation, and more. May 2: Mary promised the first draft of the product proposal would be available for review at today’s weekly meeting. Documents can be exciting, inspiring, and creative forms of expression. #Technical writing #Importance of technical writing #why technical documentation is important #importance of product documentation. It's a reality that teams will shift, and the last thing you want to have to do is backtrack because a new VP of communications is hired. For many of our partners, we know that we want to see very specific metrics move in measurable and meaningful ways. Additionally, documentation creates trust. Many of us were told by parents to write down pro and con lists before making big decisions. She has covered HR for The Balance Careers since 2000. Information? Documentation is so important in any treatment process; the lack of documentation not only may seem negligible but could quite possible be deemed negligible. Why User Documentation Is Important. Having documentation also helps when troubleshooting production issues. 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